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Shipping policy

Delivery coverage

Regular delivery is available within the courier’s regular service boundaries across the seven UAE emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah, including Al Ain. Coverage depends on the exact delivery location, rather than the emirate name alone.

Regular covered areas: charges and free delivery

  • Dubai and Sharjah, regular covered areas: UAE dirham25 delivery; free delivery on orders of UAE dirham150 or more.
  • Other regular covered UAE areas, including Al Ain: UAE dirham25 delivery; free delivery on orders of UAE dirham200 or more.

No additional weight charge applies to customers in regular covered areas.

Regular delivery time

Regular delivery is usually within 2–3 working days. This is an estimate and may change during public holidays or operational delays.

Remote routes

Remote routes have a base delivery charge of UAE dirham50; the regular-area free-delivery offer does not apply. These routes operate on Thursdays and Sundays; the expected delivery date depends on order preparation and the next available scheduled route.

Please arrange remote-area orders with us before placing your order or paying. Send your complete address and map pin so we can confirm that the address is on a supported remote route, the delivery date and the final charge. Heavy or exceptional shipments may require a separate quotation, agreed before the order is placed or payment is taken.

Unserved or unconfirmed addresses

Free zones are not served by this delivery service. An address with unconfirmed coverage is not automatically treated as a remote address; please contact us before ordering or paying.

Contact us

Send your complete delivery address, map pin and a reachable phone number via WhatsApp +971 50 588 3038 or email themar.alalia@hotmail.com. For an existing order, include your order number.